[GBS] IT Analyst

GBS IT Analyst will execute processes and deliver services and results to the business units (internal clients). 

● Responsible for delivering results according to the SLAs and other goals defined by GBS leadership.

o Ensure compliance with service level agreed regarding availability of resources through the registration, execution and conclusion of IT tickets.

● Responsible for executing processes efficiently, on-time and with quality.

o Perform technical support activities to specific systems or technologies.

o Participating in the IT service processes, operation, maintenance and continuous improvement of the environment (AD,servers, LAN, WAN, Internet access, VPN, software, fixed and mobile telephony, printers, database, etc.)

● Responsible for performing daily activities oriented to service level achievement.

o Contribute to the support of technology solutions, infrastructure management processes and telecommunications, such as management problems, incidents, versions, changes, configuration, capacity, availability, service level and performance monitoring, to meet the levels of agreed services.

o Monitor capacity and availability of infrastructure and telecommunications services (voice and data networks, internet, telecommunications, Data Center and others), to take action to adjust and improve it, if needed

● Responsible for identifying and implementing opportunities of continuous improvement on the performed activities.

o Monitor systems and databases and safety routines,provide outputs

o Support the implementation of IT improvements contributing with suggestions and support the new solutions homologation process.

Challenges:

- Understand local aspects and specificities of IT processes for different countries (Brazil, China, Italy, Mexico, Russia, Slovakia and USA).

- Make sure IT processes are being performed according to desired service levels and quality.

- Understand and respect different cultures (from Brazil, China, Italy, Mexico, Russia, 

● Fluent in English

● Ability to learn new subjects related to processes execution

● Focus in delivering results, processes and customer centric orientation

● Adequate relationship with internal clients and different levels of the company

● Experience from SSC for at least 2 years 

● Experience in technical environment as such Active Directory, Windows server, Windows client,SAP basic

● Understanding of Industry 4.0, RPA, QLIK, Scripting

Employee benefits:

- Opportunity to work in multi-cultural environment

- Work in open and friendly atmosphere

- Language courses & qualification programs

- Home office program

- Referral bonus

- Childbirth & Marriage bonuses

- Team building activities

- Travelling compensation

- Package of discounts of contracted retailers and service providers

Salary

From 1050€ / gross

Following the acquisition by Nidec Corporation, since November 2019 Embraco became a product brand manufactured and commercialized by Nidec Global Appliance. 

So if you want to have 15,000 colleagues across 9 different countries, having the world as your workplace and producing leading solutions for home and commercial appliances, click here  to go to Nidec Global Appliance's career page, and stay tuned on our job opportunities. Once you're there, don't leave without registering your resume in our talent pool!